Return Policy

Return Policy for Wagyu Stars:

1. Returns and Exchanges:

- Wagyu Stars accepts returns and exchanges for items that are damaged, defective, or not as described.
- Customers must initiate the return or exchange process within 24 hours from the date of delivery.
- The items must be in their original packaging and unused/unopened for returns or exchanges to be eligible.

2. Return Procedure:

- To initiate a return or exchange, customers can visit the Wagyu Stars website or contact customer service directly.
- They will need to provide their order number, details about the item being returned, and the reason for the return.
- Wagyu Stars may require photographic evidence of the damaged or defective item as part of the return process.

3. Communication Steps to Customer Service:

- Customers can reach out to Wagyu Stars' customer service through contact form.
- Please provide your order details, including the order number, to help expedite the process.
- In case of damaged or defective items, customers may be asked to provide photographic evidence as proof.
- Customer service representatives will guide customers through the return or exchange process, providing instructions and addressing any concerns or questions.